Flipper Support Home
The Flipper is a brilliant remote control but due to its complexity and the nature of universal remote controls and TV/STB manufacturer's, sometimes you may need help setting up your Flipper. That's why AlzProducts has created numerous support articles to help you get the Flipper working.
This page is designed to be an index to help you locate the right support articles for you. Please note, that it may not always be up to date with the latest articles, so please do use our search function if necessary.
I'm having problems setting up the Flipper for the first time
I want general advice
- Have you read our Quick Start Programming Guide?
- How to program the Flipper using the code list (includes video)
- How to program the Flipper using the Automatic Code Search (includes video)
- How to program the Flipper using the Learning Method
I'm having difficulty with my TV
- Please see our general articles above
I'm having difficulty with my STB (not Sky/Virgin)
- Please see our general articles above, especially the Quick Start Programming Guide
I need advice on setting up advanced features
I have set-up the basic functions of the Flipper but I'm having difficulty with some of the advanced settings & options
Help with Sky/Virgin
- I'm sometimes unable to turn Sky/Virgin back on using the Flipper? Try Turning off energy saving and changing Flipper to On/off for TV only (explained in our Dual Mode article)
- Unsure on codes? See our Sky/Virgin Programming Codes list for 2018/2019 (please always use your own code list where possible)
Favourite Channels
- Visit our dedicated Troubleshooting Favourites - Complete Guide
Troubleshooting, Resetting, Deleting
- How to delete favourites - See our FAQs (delete/reset favourites section)
- Unlocking the Flipper in all three modes (complete unlock)
- QC factory reset (removes all settings and programming)
Other Popular Articles
Need further advice?
Purchased at AlzProducts.co.uk? All Flipper purchases made from AlzProducts qualify for UK based technical support by email or telephone. Please visit our Contact Us page, remember to include your order number or details so our staff can find you on our system.
All Flipper purchases (from AlzProducts or elsewhere) are eligible for technical support from Flipper. Please visit their support page for further information.