Troubleshooting the Flipper - Favourites - Channel Skipping
This article refers to our Flipper Big Button Remote Control
Q) Why does the Flipper sometimes skip favourite channels, or change the TV to a completely random channel?
The problem you're experiencing is caused by the Sky/Virgin/STB being unsure of what channel to select from the favourites list.
Simple Explanation & Fix
This is easiest explained by using an example, below we have both the correct & incorrect way of adding these 4 channels to your Flipper favourites on STB; BBC1, BBC2, ITV, Sky Sports News.
- 1 ADD
- 2 ADD
- 3 ADD
- 401 ADD
Additional Information (a more detailed explanation of this problem)
If you only use a 1-2 digit channel numbers when adding favourites, the following will happen when you press channel up/down on the Flipper.
- The Flipper sends a partial channel code to the STB
- The STB receives part of a channel, and will wait (a couple of seconds) to see whether any other digits will be entered
At this pause, two outcomes are possible:
- No buttons are pressed: The STB will change to the channel that's been partially received
- Channel up/down is pressed: If this happens, the Flipper will send the next favourite channel, and the STB will add the numbers together & change the channel to an incorrect one
Using the 3 digit method explained above will eliminate the "pause" of the
Still having problems?
Please visit our Troubleshooting Favourites - Finding incorrect channels article for further advice.