Troubleshooting the Flipper - Favourites - Channel Skipping

This article refers to our  Flipper Big Button Remote Control

Why does the Flipper sometimes skip favourite channels, or change the TV to a completely random channel?

The problem you're experiencing is caused by the Sky/Virgin/STB being unsure of what channel to select from the favourites list.

Simple Explanation & Fix

Below we have both the correct & incorrect way of adding these 4 channels to your Flipper favourites on STB; BBC1, BBC2, ITV, Sky Sports News.

Channels to add:

• BBC1
• BBC2
• ITV
• Sky Sports News

Incorrect Method:

• 1 ADD
• 2 ADD
• 3 ADD
• 401 ADD

Correct Method:

• 101 ADD
• 102 ADD
• 103 ADD
• 401 ADD

Additional Suggestion

It can also be useful to wait 10-15 minutes after the favourites have been programmed, and then try them again. This cool-down period can sometimes eliminate the issue.

Additional Information (a more detailed explanation of this problem)

If you only use a 1-2 digit channel numbers when adding favourites, the following will happen when you press channel up/down on the Flipper. 

1. The Flipper sends a partial channel code to the STB
2. The STB receives part of a channel, and will wait (a couple of seconds) to see whether any other digits will be entered

At this pause, two outcomes are possible: 

1. No buttons are pressed: The STB will change to the channel that's been partially received
2. Channel up/down is pressed: If this happens, the Flipper will send the next favourite channel, and the STB will add the numbers together & change the channel to an incorrect one

Using the 3 digit method explained above will eliminate the "pause" of the   as the STB has confirmation of the channel that's required.

Still having problems?

Please visit our Troubleshooting Favourites - Finding incorrect channels article for further advice.