Troubleshooting the Flipper - Favourites - Channel Skipping

When adding favourites to the Flipper, it's important you enter the complete 3/4 digit STB/Sky/Virgin channel number.

This is easiest explained by using an example, below we have both the correct & incorrect way of adding these 4 channels to your Flipper favourites on STB; BBC1, BBC2, ITV, Sky Sports News.

Incorrect Method:

• 1 ADD
• 2 ADD
• 3 ADD
• 401 ADD

Correct Method:

101 ADD

102 ADD

103 ADD

401 ADD

Additional Information (a more detailed explanation of this problem)

If you only use a 1-2 digit channel numbers when adding favourites, the following will happen when you press channel up/down on the Flipper. 

1. The Flipper sends a partial channel code to the STB
2. The STB receives part of a channel, and will wait (a couple of seconds) to see whether any other digits will be entered

At this pause, two outcomes are possible: 

1. No buttons are pressed: The STB will change to the channel that's been partially received
2. Channel up/down is pressed: If this happens, the Flipper will send the next favourite channel, and the STB will add the numbers together & change the channel to an incorrect one

Using the 3 digit method explained above will eliminate the "pause" of the  STB,  as the STB has confirmation of the channel that's required.

Still having problems?

Please visit our Troubleshooting Favourites - Finding incorrect channels article for further advice.