Testing your wander alarm
Our Wireless Wander Alarm Systems are usually very reliable, if you do experience situations where the alarm has not sounded we highly recommend performing controlled tests on the system to try to replicate the alarm failing.
How to test
A) Basic test - Requires 1 person
- Turn the pager/alarm system on
- Bring the pager/alarm system close to the transmitter that you want to test (pressure mat, door alarm, motion sensor, etc)
- Trigger the transmitter and check if the pager/alarm system sounds the alarm
- Reset the pager/alarm
- Repeat steps 1-4 multiple times (we recommend 5-10) to see how reliable the alarm is
If the system passes the above test on all of the occasions, we recommend performing an advanced/ranged test.
B) Advanced range test - Requires 2 people
The advanced test is the same process as the basic test listed above, however, instead of having the pager/alarm system close to the transmitter you are testing we would recommend increasing the distance and testing the system in multiple locations. For example;
- Person A takes the pager/alarm to the furthest point away from the transmitter in the house/care home
- Person B will then trigger the alarm (by opening the door, triggering the motion sensor, standing on the pressure mat, etc)
- Person A will then let person B know if the alarm is working or not
- Repeat the process above in multiple locations where the system is likely to be used
- If one of the tests fails, perform the test more times in that location as this may identify an out-of-range or poor signal area
What to do after testing
Please contact our customer service team with the results (if purchased from us) and we can advise further.
Why local testing is important
- If you are able to replicate a situation where the alarm is not sounding when it should, then this will give us further information that may help us identify what the problem is with the product
- You may discover the issue with the alarm when testing (such as a range problem, or a specific area where the signal will not reach)
- Inconsistent alarms are very rarely faulty, they are usually fixed (or the issue identified) by troubleshooting the system. As some of the causes of inconstant alarms are local it can be difficult for us to find the problem if the alarm is returned