Returning a product as unsuitable

Unsuitable Returns Policy

Before returning item(s) to us as unsuitable please ensure the following conditions are met;

  • Returned item(s) are within our 30-day returns
  • You have all of the original product retail packaging and instructions

1) Packaging your return

Please ensure that your return has sufficient packaging to arrive safely in the condition it was delivered. We kindly ask that you include either;

  • A copy of the original invoice/dispatch note OR
  • A note with your name, telephone number, order reference, and reason for return

Is your return already booked into our system? If so, the only information we require to be included with your return is your order reference number

2) Posting your return(s)

A) Using our Returns Portal (Recommended)

We have an easy-to-use returns portal that can be used to book in your return and also generate a prepaid returns label.

Important: This is not a free service. For all unsuitable returns, we shall deduct £3.95 from your refund amount (unless otherwise stated by a member of staff)

  1. Visit the Royal Mail Returns Portal
  2. Enter your information to generate a returns label
  3. A returns label will be emailed to you, along with instructions from Royal Mail on how to print your label
  4. Drop your return at any Post Office

Your Contact Details - You may use any contact name, address, email address, when generating a label using the Royal Mail system. They do not have to match the details on your original order. However, please do ensure that the order reference number is correct

No Printer? No Problem - Create a returns label using the Royal Mail Returns Portal and you'll receive a digital barcode by email to your mobile phone. Take your phone to any Post Office and they can scan the barcode and print the label for you.

B) or using your own shipping method

We highly recommend a shipping method that requires a signature, for  example  Royal Mail 1st or 2nd Class Signed For (we cannot accept responsibility for undelivered parcels)

Please send your return to the following address;

Unit 2, 68 Bayton Road
Coventry, CV7 9EJ
United Kingdom

3) What happens next?

We'll process your return and refund within 5 business days of receiving the item at our office, the refund will be processed via your original payment method.

If you received an order confirmation email, you'll also receive an email confirming your refund.

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