Returns - Royal Mail Collection

How to use Royal Mail's collection service with AlzProducts return labels

Please note; This support article is currently a work in progress

  1. Create/generate a Royal Mail returns label using the instructions we provided you by email
  2. Once you have generated/created your returns label, visit Royal Mail Parcel Collection
  3. Select the option 'Yes, there's a tracking number'
  4. Enter your return label tracking number in the tracking field (this is a 13 digit number on your returns label that ends with GB)
  5. Enter your parcel weight - if you do not have access to scales then ask us by email for the total packaged weight of the item(s) you'r returning#
  6. Continue through the Royal Mail system and arrange your collection

Price & Payment

  • The charge for arranging a collection is £0.60 (60p)
  • This charge is paid when booking a collection using the Arranging a Collection link
  • At the moment we aren't able to refund collection charges under any circumstances
  • As this is a completely separate service from our returns labels and processing, we are not able to help with any queries regarding any arranged collections

Frequently Asked Questions

Q: Will you book a collection on my behalf?

Unfortunately we are not able to book collections on behalf of customers at the moment for a number of reasons but we are looking into the possibility of adding this in future.

Q: Am I entitled to a refund of my collection fee?

If you are returning a product as faulty then we may be able to refund your collection fee, please mention this to the member of staff. Please note: if you are returning a faulty product for a refund then we are not able to refund the collection fee as we can only refund your total order value.

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