Returns - Royal Mail Collection

How to use Royal Mail's collection service with AlzProducts return labels

Please note; This support article is currently a work in progress

  1. Create/generate a Royal Mail returns label using the instructions we provided you by email
  2. Once you have generated/created your returns label, visit Royal Mail Parcel Collection
  3. Select the option 'Yes, there's a tracking number'
  4. Enter your return label tracking number in the tracking field (this is a 13 digit number on your returns label that ends with GB)
  5. Enter your parcel weight - if you do not have access to scales then ask us by email for the total packaged weight of the item(s) you'r returning#
  6. Continue through the Royal Mail system and arrange your collection

Frequently Asked Questions

Q: Will you book a collection on my behalf?

Unfortunately we are not able to book collections on behalf of customers at the moment for a number of reasons but we are looking into the possibility of adding this in future.

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