Finding your order number

You can find your AlzProducts order number in the following places;

  • Order confirmation emails (sent immediately after an order has been successfully placed)
  • Order dispatch emails (sent immediately on dispatch of some/all of the items in your order)
  • Dispatch notes (physical note included with all deliveries)
  • Invoice PDF documents
  • Your Account (if you've created an account with us)

What our order numbers look like

Our order numbers are in the following format;

A) A12345 - The letter A followed by 5 numbers (always 6 characters in length)

Exception: For orders older than May 2017 (see below)

B) PO12345 - The letters PO followed by 5 numbers (only orders placed before May 2017)

I can only find an Amazon/eBay/PayPal reference number

If you can only find a reference number from Amazon, eBay, or PayPal, then we highly recommend (and our support staff may sometimes insist) that contact is made by logging into your account with that company and using their official channels. For example, by logging into your PayPal account and selecting "contact seller".

How our company name appears

Our company name is listed on all correspondence and will only appear as one of the following;

  • AlzProducts
  • AlzProducts.co.uk
  • Alzheimer's & Dementia Products Ltd

If you have official correspondence from a company (such as an invoice, dispatch note, order confirmation email, etc) that doesn't include one of the company names above, then the correspondence is not from our company.

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