Simple Music Player - FAQs

This article refers to our Simple Music Players

1) File Compatibility

Compatible file formats

.mp3

Apple Protected Media

The Simple Music Player can handle the .m4a file format directly from iTunes, however, please note that it is not an Apple device so it cannot play 'Apple protected' .m4p downloads.

Corrupted Files

If files have been corrupted during upload then this can cause problems when attempting to play music.

Deleting all files on the Music Player and re-uploading your playlist may fix any problems with your music player.

2) Frequently Asked Questions

Can the Simple Music Player be left on at all times?

The intent of the music player is to leave it permanently plugged in so that it plays in a complete loop (and doesn't require the additional operation of plugging the power in to make it work and so relieves the person with dementia of another memory task). Generally, we have found that most people with dementia only require between 25 and 40 tunes and the familiarity of the cycle is more positive than a random choice. When it is stopped by lowering the lid, it will restart from that position (i.e. not from the beginning)

As regards safety there is no issue at all as this complies with 'SELV' which is the very lowest power classification in the EU, and even then we only use 20% of the stated power limits. It is designed to be permanently plugged in and switched on.

How does the music player decide what order to play tracks in?

The order is set by the creation date, i.e the order the songs/folders were uploaded to the player.

How do you restart the playlist from the beginning?

Currently, the only way to reset the playlist is to turn the simple music player on/off at the wall. This is an intentional design for the following reason given by the manufacturer;

"Obviously as a cognisant person if you keep switching it on at the mains and it starts playing the same tune then it becomes monotonous but this isn't what we've found with people with dementia. The continual loop of familiar music is far more associative than a random shuffle facility. The requirement for 'shuffle' tends to be the desire of a fully cognizant person, not the intended user."

Q: I delete files but they still play, how do I fix this?

Please visit this page for information on how to fix this.