Troubleshooting POCSAG Long Range Equipment

Our POCSAG Long Range products are very reliable. If your system develops issues please follow this checklist first before we look at returning the product for testing as faulty.

1. Install new batteries - For both the Pager and the transmitter (door alarm, motion sensor, etc)
2. Try testing the pager and transmitter at a close distance to each other - this will help eliminate low battery/electrical interference
3. Check for new installations of electric devices - Move any wireless electrical devices away from either the transmitter or pager. Devices such as radio players, pacemakers, baby monitors, and lifts in care homes, can all cause electrical interference
   
   If the devices cannot be moved (such as a lift) then please move the transmitter to an alternative location for testing purposes, this will allow you to determine whether or not the location was causing the inconsistencies
4. If you have multiple POCSAG systems installed where specific transmitters only alarm certain pagers - Please check to make sure no pagers have been swapped by accident

Other Advice

• If you would like a copy of the instructions for your product please visit the product page on our website, or contact our customer service team who will be happy to help (AlzProducts customers only)
• Technical support can be provided by telephone on 024 7642 2224 (only AlzProducts customers) or by calling the manufacturer on 01536 264 869 (any customer)

Specific Troubleshooting & Information - Door Transmitters

1. The default setting for door transmitters is to blink a red light when triggered. If a red light is not shown then the transmitter most likely has no battery. The other possibilities are a faulty transmitter, or the "blinking light setting" has been turned off (this can only be done before dispatch and on request from the customer)